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FAQ

Fit and Sizing

What size should I order?

Our robes are designed to fit true to size with a flattering, easy fit. We recommend ordering your usual size. If you’re between sizes or prefer a little more room and length, we recommend sizing up.

How should I wear my maison ritual robe?

However you want. Maison Ritual was designed to move through more of your day—from slow mornings and getting ready to post-workout, travel, winding down and everything in between. It's the comfort of a robe, with enough shape and structure to feel put together.

How does the robe fit?

Our robes have a flattering A-line shape with more shape and less bulk than a traditional robe. They’re designed to feel comfortable and easy without feeling oversized.

Care

How should I wash my robe?

We recommend machine washing cold with like colors, on a gentle cycle. Opt for a mild detergent and skip the bleach to keep your robe at its best.

Can I put it in the dryer?

For best results, lay flat or hang to dry.

Shipping & Orders

How long will my order take to ship?

Orders typically ship within 2-3 business days. You'll receive a tracking email once your robe is on its way.

Do you offer expedited shipping?

Yes, expedited shipping options are available at checkout.

Can I change or cancel my order?

If your order hasn't shipped yet, email us at hello@maisonritual.co as soon as possible. We'll do our best to accommodate any changes.

Do you ship internationally?

Not yet, but it's on the horizon. For now, we currently ship within the U.S.

Returns & Exchanges

What is your return policy?

We accept returns within 14 days of receiving your order (i.e., the day it's delivered to you). Returns must arrive in original condition — unworn, unwashed, and with all tags attached. For more details, visit Returns and Refunds.

Can I return or exchange a personalized robe?

All personalized and embroidered robes are final sale and cannot be returned or exchanged. Please review your size and personalization details before ordering. If your robe arrives damaged or with an embroidery error on our part, contact us at hello@maisonritual.co so we can make it right.

How do I start a return?

Send us an email at hello@maisonritual.co to initiate the return process.

Do you offer exchanges?

Yes, we offer size exchanges, depending on availability. Please email us at hello@maisonritual.co to initiate an exchange.

When will I receive my refund?

Once we've received and inspected your return, refunds are processed within 5–10 business days to your original payment method.

Other Questions

Do you offer gift boxes or notes?

Yes, we offer both. If you would like a gift box, please add the gift box option to your cart. It is $15 (1 robe per gift box). If you are ordering multiple robes and want each in a gift box, you will need to add the gift box option for each item. You can also add a gift note with or without the gift box add-on.

Will you be restocking sold-out items?

Yes! Sign up for our email for updates on future releases.

How can I contact your team?

For any questions, email us at hello@maisonritual.co. We love hearing from you!